📦 Domestic Round-trip Shipping
- 👉🏻 For service requests submitted more than 10 days after receiving the product, shipping costs are the customer's responsibility.
- 👉🏻 You may also visit our office in person.
- (Rockchina Office: 663 Sewoon Building A, 159 Cheonggyecheon-ro, Jongno-gu, Seoul (1-hour free parking at Sewoon Building public parking lot).)
⛔ Items Excluded from Warranty
Consumables / Stands / Batteries / Chargers / Softboxes / Cables / Bags / Other accessories
🚫 Cases Excluded from Free Service
- Failure or damage caused by customer negligence
- Improper installation, misuse, or incorrect operation
- Failure due to natural disasters or force majeure
🚫 Cases Where Service Cannot Be Provided
- Products purchased from other vendors (verified by serial number)
- Products with unidentifiable serial numbers
- Items received as promotional gifts
* Personal information collected through this form will only be used to respond to your inquiry.